We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

Maven Radd provides legal services through Maven Radd Ltd, based in the UK, and Maven Radd GmbH, based in Switzerland.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals and our wider operations in the European Economic Area (EEA) and the Swiss Federal Data Protection Act (FDPA).

This privacy policy reflects the standard required by the UK GDPR. Some elements of this policy may not be applicable to individuals’ rights in other jurisdictions and this policy doesn’t establish additional rights to those set out in any applicable local data protection law.

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our

Maven Radd Ltd and Maven Radd GmbH 

Personal data

Any information relating to an identified or identifiable individual

Data subject

The individual who the personal data relates to

Personal data we collect about you

The table below sets out the personal data we will or may collect in the course of providing legal services. 

Personal data we will collect 

Your name, address and telephone number

Electronic contact details, e.g. your email address and mobile phone number

Information relating to the matter in which you are seeking our advice   

Information about your use of our website

We collect and use this personal data to provide legal services. If you do not provide personal data we ask for, it may delay or prevent us from providing those services.

How your personal data is collected

We collect most of this information from you. However, we may also collect information:

from publicly accessible sources, e.g. Companies House;

from a third party with your consent, e.g. consultants and other professional we may engage in relation to your matter, or your employer;

via our website, e.g. we automatically collect information about your visit to our website, such as the date, times and frequency of your visits and the way you use and interact the website content. We may use your data to show you Maven Radd adverts and other content on other websites. If you do not want us to use your data to show you Maven Radd adverts and other content on other websites, please turn off the relevant cookies; and

via our document management and time recording systems.

How and why we use personal data

Under data protection law, we can only use personal data if we have a proper reason, e.g.:

where you have given consent;

to comply with our legal and regulatory obligations;

for the performance of our engagement with you or to take steps at your request before entering into such an engagement; or

for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

The table below explains what we use your personal data for and why:

What we use personal data for

Our reasons

Providing legal services to our clients

To perform our engagement with you or to take steps at your request before entering into an engagement

Activities necessary to comply with law or rules issued by our professional regulator

To comply with our legal and regulatory obligations

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies

To comply with our legal and regulatory obligations

Ensuring business policies are adhered to, e.g. policies covering security and internet use

For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests or those of a third party, ie to protect our intellectual property and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our practice, eg in relation to financial performance, client base, work type or other efficiency measures

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you at the best price

Marketing our services to: existing and former clients; third parties who have previously expressed an interest in our services; and third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, i.e. to promote our business to existing and former clients

Marketing

We may use your personal data to send you updates (by email, text message, telephone or post) about legal developments that might be of interest to you and/or information about our services.

We have a legitimate interest in using your personal data for promotional purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this consent separately and clearly.

You have the right to opt out of receiving marketing communications at any time by contacting us.

We will always treat your personal data with the utmost respect and never share it with third parties for marketing purposes.

Who we share your personal data with

We routinely share personal data with:

our insurers and brokers;

our banks.

Where your personal data is held

Personal data may be held at our offices and those of our service providers, representatives and agents as described above (see ‘Who we share your personal data with’).

How long your personal data will be kept

We will keep your personal data while we are providing services to you. Thereafter, we will keep your personal data for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf;

to show that we treated you fairly;

to keep records required by law

We will not keep your data for longer than necessary. When it is no longer necessary to keep your personal data, we will delete or anonymise it.

Transfer of personal data

We may sometimes need to transfer your data. If we do so, we will only do so for the legitimate purposes set out in this policy and in accordance with this policy.

Where we deliver services to you in the UK, it is sometimes necessary for us to share your personal data outside the UK, e.g.:

with our offices or other companies within our group located outside the UK;

with your and our service providers located outside the UK;

if you are based outside the UK;

where there is a European and/or international dimension to the services we are providing to you.

Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK where:

the UK government or, where the EU GDPR applies, the European Commission has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’); 

there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or

a specific exception applies under data protection law

These are explained below.

Adequacy decision

We may transfer your personal data to certain countries, on the basis of an adequacy decision. These include:

all European Union countries, plus Iceland, Liechtenstein and Norway (collectively known as the ‘EEA’);

Gibraltar; and

Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland and Uruguay.

The list of countries that benefit from adequacy decisions will change from time to time. We will always seek to rely on an adequacy decision, where one exists.

Your rights

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal data 

Rectification

The right to require us to correct any mistakes in your personal data

Erasure (also known as the right to be forgotten)

The right to require us to delete your personal data—in certain situations

Restriction of processing

The right to require us to restrict processing of your personal data—in certain situations, e.g. if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object

The right to object at any time to your personal data being processed for direct marketing (including profiling); and in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below).

If you would like to exercise any of those rights, please: contact us—see below: ‘How to contact us’

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner or any relevant European or Swiss data protection supervisory authority.

How to contact us

You can contact Siobhan Hagerty at sh@mavenradd.com if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.